Network Automation Launches AutoMate 9


Network Automation released its latest automation software solutions, AutoMate 9 and AutoMate BPA Server 9.

The release marks the expansion of the no-code platform’s enhanced offerings, including fully enabled cloud-storage automation via Microsoft’s Azure Storage Services; automation of a wide range of entity data management activities within the Microsoft Dynamics CRM software, including creation, deletion, updating, query, retrieval, storage, and reporting of all customer, product, and order data; and automation of optical character recognition (OCR), converting multiple text format documents into stored data, covering formats such as PDF, TIFF, JPEG, BMP, and GIF. AutoMate 9 builds upon the Unicode compliance released with AutoMate 8 to include six new languages.

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M-Files Continues to Experience Phenomenal Growth During 2011


Dramatic Increases in New Users, Licenses Sold, and Reseller Partners of Leading Document Management System Drive Five-Year Growth Rate of 512 Percent

M-Files Inc., the developer of M-Files easy document management software and the cloud-based document management service M-Files Cloud Vault, today announced 2011 sales and user growth figures that highlight the rapid adoption of its products and solutions designed to improve the way companies organize and manage their documents, information and processes.

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Dell, IBM, HP, and Others Join the Cloud: Why You Should Use Them


Dell, IBM, HP, and Others Join the Cloud: Why You Should Use Them

Dell has long been a trusted leader in PC sales. But, like many other computing companies, the lure of the Cloud is too big to deny. Dell’s name has the ability to attract its loyal customers who have been impressed by its quality and commitment to business services over the years.

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Microsoft Dynamics CRM 2011: What’s New


Microsoft Dynamics CRM 2011: What’s New

We will explore some of what is new in Microsoft Dynamics CRM 2011, including the changes to support business process and the capturing and matching of business processes to the technology application. Understanding which features were released with which upgrade and what is new in Dynamics CRM 2011 vs. Dynamics CRM v4 allows a CRM administrator and partners to better determine which features they want to push to their maximum potential and which features might need a bit more watching and maturing. Microsoft Dynamics CRM 2011 has more than 500 new features, and we cover as many of them as possible throughout this book.

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The Public Sector CRM Opportunity


There’s a whole lot more to public sector CRM than just cutting costs and streamlining services.

CRM has lots of proponents and lots of market momentum, mostly for all the right reasons. But one reason in particular–specific to the public sector and dramatically, almost radically, important in its potential impact–is taking on a new focus. If you’re wondering why Microsoft,, Oracle, and others are increasingly going after the public sector CRM opportunity, read on.

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Microsoft and 24/7 Inc. team up to build a better automated customer service platform


Microsoft and 24/7 Inc. team up to build a better automated customer service platform.

Yesterday, with the announcement of Microsoft’s Dynamics CRM Mobile, I touched on the big developments taking place in mobile sales, marketing, and support. The ever-increasing power of smartphones is shifting the way businesses and customers interact in nearly all forms of commerce (B2C, C2C, B2B, and so forth) because both ends rely on their mobile devices as the primary method of communication.

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AMC Technology Supports Customers as Cisco Continues to Depart from CRM Business Application Integration


AMC Technology Supports Customers as Cisco Continues to Depart from CRM Business Application Integration

AMC Technology, a global leader in multi-channel contact center integration software, today reaffirmed their commitment to support customers that are affected by Cisco’s continued departure from the CRM application integration space. Cisco recently announced the End-of-Sale and End-of-Life for the Cisco Unified CRM Connector for Microsoft Dynamics CRM, PeopleSoft, and Salesforce. Cisco is not offering a replacement for these solutions but is encouraging customers to migrate to an integration solution offered by Cisco Developer Network partners, including AMC Technology.

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