Home > Uncategorized > Microsoft and 24/7 Inc. team up to build a better automated customer service platform

Microsoft and 24/7 Inc. team up to build a better automated customer service platform

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Microsoft and 24/7 Inc. team up to build a better automated customer service platform.

Yesterday, with the announcement of Microsoft’s Dynamics CRM Mobile, I touched on the big developments taking place in mobile sales, marketing, and support. The ever-increasing power of smartphones is shifting the way businesses and customers interact in nearly all forms of commerce (B2C, C2C, B2B, and so forth) because both ends rely on their mobile devices as the primary method of communication.

Continue reading… http://betanews.com/2012/02/07/microsoft-and-247-inc-team-up-to-build-a-bette…

 

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