Home > Uncategorized > Microsoft Teams Up with 24/7 on Customer Service Software

Microsoft Teams Up with 24/7 on Customer Service Software

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Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer service. The 24/7-Microsoft agreement includes Microsoft merging its interactive self-service assets (clients, people, and technologies) into 24/7. Microsoft also said it is also taking an equity stake in the company.

Check out details here: http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Microsoft-Teams-Up…

 

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